Менеджер по обработке заявок

Описание

We're looking for a request processing manager to join one of the largest contact centers in Russia. This fully remote opportunity includes paid training, so no prior experience is necessary — we'll help you get up to speed. You can expect weekly payments, a 5/2 or 2/2 schedule, and shifts from 10:00 to 18:00, 19:00, or 20:00 (MSK). The collaboration is long-term, with possibilities for professional development. The format can be self-employment, individual entrepreneur, civil law contract, or service/work contract.

Your responsibilities will include conducting surveys based on a ready-made database (no independent client search), making outbound calls and receiving incoming calls, communicating according to prepared scripts, entering information into the CRM system, and maintaining quality indicators.

We expect clear oral and written communication skills, confident PC proficiency, and your own computer or laptop with a stable internet connection and headset. This role is also suitable if you were looking for remote support specialist, client relationship work, call center operator, contact center specialist, customer service manager, or similar positions.